January 16-17, 2019
Understanding and Working with People
In every organization, effective leadership requires understanding and working with people, including employees, elected officials, citizens, and other stakeholders. Session 1 of the Fire Service Leadership Enhancement Program will emphasize a practical understanding of human behavior. As a result of this session, participants will have a better understanding of what makes humans “tick” and how to work more effectively with diverse individuals.
- Personality Types
- Leadership Styles
- Dealing with Difficult People
- Managing Conflict