Session 1

Session 1

January 24-25, 2018

Understanding and Working with People

In every organization, effective leadership requires understanding and working with people, including employees, elected officials, citizens, and other stakeholders. Session 1 of the Fire Service Leadership Enhancement Program will emphasize a practical understanding of human behavior. As a result of this session, participants will have a better understanding of what makes humans “tick” and how to work more effectively with diverse individuals.

 

  • Personality Types
  • Leadership Styles
  • Self-Assessment
  • Dealing with Difficult People
  • Managing Conflict